Inside Sales/Delivery Driver
About The Position
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job by being deeply knowledgeable, fully capable, and always dependable. This role is responsible for providing exceptional customer service and generating new sales opportunities. This includes responding to customer order and quotation requests received over the counter, via outside sales representatives, telephone, email, and faxed correspondence. The position also involves receiving, entering, processing orders, and delivering products. White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors in non-residential, infrastructure, and residential end markets.
Requirements
- HS Diploma or GED strongly preferred
- 0-2 years of experience in area of responsibility
Nice To Haves
- coachable
- eager to learn
- strong desire to help customers
Responsibilities
- Provides exceptional customer service by greeting and interacting with customers
- Upsells by identifying related products, add-on extensions and making customers aware of product promotions
- Develops relationships and partnerships and establish our business as a First Choice Supplier to our customers
- Analyzes our market and champions sales initiatives to increase overall market share and profitability
- Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person
- Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions
- Communicates product features, benefits, and warranty policy information to customers
- Processes orders, quotes prices, enters orders into the system and provides order information to customers
- Pull orders as required
- Restocks store merchandise as needed
- Arranges stock on shelves or racks in sales area and keeps merchandise in order
- Maintains showroom cleanliness
- Drives delivery van to pick up incoming stock or deliver materials to designated locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
