Inside Sales Customer Support Specialist
ROCKLAND MANUFACTURING•Bedford, PA
•Onsite
About The Position
Rockland Manufacturing is a family-owned business that manufactures high-quality custom attachments for heavy equipment in the USA. This role supports Account Managers and Customers by generating quotes, providing customer service, coordinating communication, collaborating with engineering, collecting product information, processing sales orders, documenting customer concerns, providing follow-up support, and maintaining customer data in the CRM system.
Requirements
- Excellent oral and written communication skills
- Time management, planning, and organizational skills
- Ability to adapt and be flexible with changing priorities
- Proficiency in MS Office Suite or related software
- High School Diploma or Equivalent
- Two year’s experience in a customer service, product support, or sales role
- ERP Experience
- Desire to learn
Responsibilities
- Generating quotes for standard and custom Rockland products
- Providing world-class customer service to Rockland customers and teammates
- Coordinating communication between customers, account managers, and other internal staff to maintain a high level of customer satisfaction
- Collaborating with engineering to provide customer design specifications
- Collecting machine and product information from customers
- Creating and processing sales orders for Rockland products
- Documenting and identifying customer concerns and trends
- Providing follow-up support to Rockland customers
- Entering and maintaining customer data in CRM system
Benefits
- Medical, Dental, and Vision Coverage
- Paid Time Off and Paid Holidays
- 401k
- Life and Disability Coverage
- Gainsharing Bonus Program
- Generous Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
