Inside Sales & Customer Service

LTF Technology • Huntley, IL

5d • Onsite

About The Position

The Inside Sales & Customer Service Representative supports B2B customers including lighting showrooms, electrical distributors, designers, and architects. This role focuses on customer service, sales support, quotations, order management, and account development.

Requirements

• Minimum 5 years of inside sales and customer service experience
• Experience supporting B2B sales
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and CRM systems

Nice To Haves

• At least 5 years of inside sales and customer service experience in a B2B environment.

Responsibilities

• Answer customer inquiries via phone and email
• Cold call and email prospective customers
• Support showroom programs, displays, and project sales
• Follow up on quotations and sales opportunities
• Assist outside sales representatives and regional managers
• Prepare quotations and process orders
• Confirm pricing, lead times, and shipping details
• Monitor open orders and provide status updates
• Maintain pricing and account policies
• Provide prompt and professional customer support
• Resolve order and product issues
• Build long-term customer relationships
• Deliver a high-quality customer experience
• Maintain CRM records and account activity
• Track quotations, opportunities, and sales pipeline
• Provide weekly reports and updates
• Keep customer and showroom documentation organized

Benefits

• Base salary plus performance-based bonus
• Medical, dental, and vision insurance
• 401(k) plan
• Paid PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed