Customer Service/Inside Sales

Midland Garage Door•West Fargo, ND

7d•Onsite

About The Position

The role of the Customer Service/Inside Sales Representative at Midland Garage Door is a fully in-office position. We are looking for a dedicated professional to work on-site at our West Fargo office, where you will be closely integrated with our team. In this role, you’ll be the first point of contact for our customers, assisting them with quotes, orders, deliveries/pick-ups, and troubleshooting any issues that arise. If you enjoy solving problems, building relationships, and being part of a collaborative team, this is the opportunity for you. The ideal candidate is professional, detail-oriented, and customer-focused. You’re someone who can balance multiple tasks while keeping a positive attitude and ensuring every customer feels valued. Strong communication skills, a knack for organization, and the ability to work closely with both internal teams and external partners will make you successful in this role. Most importantly, we’re looking for someone who embodies our values of Service, Quality, and Integrity in every interaction. At Midland, we believe work should feel rewarding—not just something that fills your day. When you join our team, you’ll be surrounded by people who support one another, celebrate wins together, and step in to help when it’s needed. We value teamwork, integrity, and making sure every employee feels like a vital part of our success. The primary function of this position is to assist customers via multiple means of communication with any service issues presented. The Customer Service Representative will interact with multiple departments and co-workers from other locations. The CSR is an integral part of the customer’s experience with the company.

Requirements

High School or GED required
Applicant must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time.
CANDIDATES OFFERED EMPLOYMENT ARE REQUIRED TO PASS A PRE-EMPLOYMENT DRUG TEST AND BACKGROUND CHECK PRIOR TO EMPLOYMENT.

Nice To Haves

1 year experience in a manufacturing environment preferred or an equivalent combination of education and experience to successfully to perform the essential responsibilities and duties as listed above.
background in sales or customer service (preferred in building supplies, construction, home goods)

Responsibilities

Assist customers with quotes, orders, delivery, troubleshooting any issues and any other general customer concerns.
Maintain a professional attitude and relationship with every customer and build a positive rapport with callers.
Enter quotes and orders into the system in a timely and accurate manner.
Calculate and enter fabrication changes as needed to order.
Request quotes and orders from vendors as needed.
File orders, bills of lading and other office paperwork in a timely and accurate manner.
Process RGA’s, warranties and documentation in accordance with company policy.
Champion an overall culture of teamwork and cooperation between locations and departments.
Provide assistance to internal and external customers with a can-do attitude.
Demonstrate and uphold Midland Values: Service, Quality, and Integrity.
Assist in Production areas as requested.
Other duties and responsibilities as assigned by Management.

Benefits

Medical and Dental insurance with company contribution
HSA company contribution and match
401K with company match
Company paid life insurance
Vision insurance
Company paid short-term disability and company contribution towards long-term disability
Supplemental insurance options
Parental Leave
Childbirth Recovery Leave
Vacation and Sick Time
Holiday pay
Referral Bonus