Inside Sales & Customer Service Specialist
About The Position
At FASTSIGNS of Kansas City, we've worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our sales team is knowledgeable and possesses the technical expertise to understand and execute our clients’ visions. Our Inside Sales and Customer Service Specialists build personal relationships with many of our customers, consistently finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbeques. This isn't about aggressive pitching or hard selling. We are looking for a relationship-driven partner who excels at asking the right questions to truly understand our clients' visions. You'll own your customer relationships from the first conversation to the finished product: answering inquiries, building quotes, following up, and moving each order through to completion. You'll work alongside our existing sales team and coordinate with design and production to get jobs done right. Join a rapidly growing team where your voice matters and every individual plays a vital role in achieving our shared goals.
Requirements
- 2 to 3 years of experience in customer service, account management, or sales
- Comfortable handling phone calls
- Comfortable managing detailed job orders
- Ability to stay organized in a fast-paced retail environment
- Ability to converse with business owners as a consultant rather than a high-pressure salesperson.
- Proven, seasoned experience in high-impact customer-facing or sales-driven environments.
- Demonstrated ability to actively drive sales growth and exceed performance targets.
- Professional experience with handling calls, call routing, and message taking.
- Experience in taking and processing job orders
Nice To Haves
- Some exposure to the print or signage industry
Responsibilities
- Greet and assist walk-in, email, E-commerce, and phone customers.
- Chat and connect with customers and decision-makers.
- Recommend excellent products and follow Brand Standards.
- Find and contact sales prospects creatively.
- Build and manage a leads list through referrals, calls, mail, and email.
- Follow up on new leads from calls, marketing, and emails.
- Learn pricing and proposal models
- Handle project paperwork and follow procedures from start to finish.
- Prepare estimates and follow up on them.
- Update customers on order status and schedule changes.
- Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
- Keep the retail space clean, organized, and inviting.
- Support the team with reports, invoicing, and regular paperwork.
- Prepare and share status reports for weekly team meetings.
- Assist with the company’s marketing plans when needed.
- Conduct market research, competitive shopping, and customer surveys.
- Resolve customer issues with a smile.
- Build great relationships with support departments.
- Follow all company policies and ethics codes.
- Check-in with customers within 3-5 days for satisfaction.
- Embrace the “Everybody Sells” mindset and spot sales opportunities.
Benefits
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
- Dental insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
