Inside sales-Customer Service Representative
Jm Test Systems•Baton Rouge, LA
•Onsite
About The Position
This role supports revenue growth by serving as the main contact for customers needing equipment sales or rentals. Responsibilities include quoting, order processing, customer communication, and coordinating with internal teams to ensure efficient service.
Requirements
- High school diploma required; some college preferred.
- Experience in inside sales or customer service preferred, especially in industrial or oil & gas sectors.
- Strong communication, organization, and multitasking skills.
- Basic computer skills and proficiency in Microsoft Office.
Responsibilities
- Respond to customer inquiries via phone and email.
- Identify customer needs and prepare accurate sales/rental quotes.
- Follow up on open quotes and maintain detailed customer notes.
- Convert quotes into complete orders and verify all details before processing.
- Submit sales orders to purchasing and route rental orders for fulfillment.
- Maintain customer information and communication history in CRM.
- Collaborate with Sales, Purchasing, Check-in/Check-out, Shipping, and Rental teams.
Benefits
- Medical, Dental, and Vision Insurance
- HSA with Employer Contribution
- 401(k) with Company Matching
- Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
- Employer-Paid Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
