Inside Sales & CSR -Bilingual (Eng/Sp) TAMPA

Classic Metals Wholesale & Manufacture • Tampa, FL

17h • $0 - $19 • Hybrid

About The Position

At Classic Metals Supplier, we redefine outdoor living with premium aluminum products for patios and outdoor spaces designed to combine style, durability, and innovation. As a trusted supplier, we take pride in delivering high-quality solutions that help our customers transform their environment into timeless, functional retreats. Our success is built on a foundation of excellence, innovation, and customer satisfaction, but what truly sets us apart is our people. Rooted in integrity, respect, and a passion for continuous improvement, our culture empowers bold ideas, fosters collaboration, and celebrates every contribution. We lead with intention and embrace calculated risks. Since day one, our core values -positive mental attitude, teamwork, and loyalty- have guided every decision and every customer interaction. At Classic Metals Supplier, we consider our people our greatest asset. We invest in their growth, support their ambitions, and create opportunities for both personal and professional development. We believe that when our team thrives, our company thrives. That’s what makes us more than a workplace, it’s a place to build, grow, and lead with pride. Together, we build more than products—we build a legacy of excellence in outdoor living.

You are a motivated professional with a passion for collaboration and achieving results. You excel in organization and time management, and you bring valuable experience in sales and customer engagement. Your ability to connect with customers and build lasting relationships sets you apart in the field. You are driven, self-motivated, and thrive in a fast-paced environment where continuous growth is encouraged.

We are seeking a highly motivated and experienced Bilingual Inside Sales & Customer Service Representative to join our team in TAMPA. This hybrid role is responsible for managing inbound and outbound sales activities, nurturing client relationships, and providing exceptional customer support. The successful candidate will be responsible for managing customer inquiries, processing orders, and providing exceptional customer service in both English and Spanish. As a key member of our sales team, you will play a critical role in driving revenue growth and ensuring customer satisfaction. We are interested in every qualified candidate who is eligible to work in the United States. However, we cannot sponsor visas.

Requirements

• Highschool diploma or equivalent
• Fluent in both English and Spanish
• Eligible to work in the United States
• Proven experience in inside sales and customer service
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and a team-oriented mindset.
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office Suite
• Execute the essential duties of the position, with or without accommodation.

Nice To Haves

• Familiarity with CRM software

Responsibilities

• Proactively reach out to leads and existing customers via phone, email, and CRM tools.
• Identify customer needs and recommend appropriate products or services.
• Prepare and deliver quotes, follow up on proposals, and close sales.
• Maintain accurate records of sales activities and customer interactions in the CRM system.
• Collaborate with the marketing team to support campaigns and promotions.
• Meet or exceed monthly sales targets.
• From time to time, travel to or assist at other company warehouse locations as business needs require.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure satisfaction and retention.
• Maintain a deep understanding of company products and services to provide accurate information.
• Other related duties may be assigned from time to time

Benefits

• Health, dental, and vision insurance.
• Life benefits: Accident, Critical illness, Disability, Term life
• Employee Assistance Program (EAP).
• Paid time off and holidays.
• On-the-job training: Learn while you work with hands-on training tailored to your role
• Opportunities for career advancement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED