Inside Sales & Customer Service Manager

ATW Companies, Inc. • Warwick, RI

1d • Onsite

About The Position

A.T. Wall Company, a member of ATW Companies with over 140 years of manufacturing expertise, is seeking an Inside Sales & Customer Service Manager. Located in Warwick, Rhode Island, Wall is a leading supplier of seamless cold-drawn specialty tubing and a premier manufacturer of Metalform® magazines. As an ISO 9001:2015 registered custom manufacturer, the company serves demanding markets including Aerospace, Electronics, Telecommunications, Defense, Firearms, and Medical. A.T. Wall values quality, innovation, customer relationships, accountability, and teamwork. This role offers an opportunity to build skills, make an impact, and be part of a company where precision and people matter.

Requirements

• BUILD CUSTOMER RELATIONSHIPS
• GROW EXISTING ACCOUNTS
• SUPPORT SALES & MARGIN PERFORMANCE
• OWN QUOTING & ORDER MANAGEMENT
• SOLVE CUSTOMER ISSUES
• CONNECT THE ORGANIZATION
• LEAD & DEVELOP THE TEAM
• IMPROVE HOW WE WORK
• MEASURE WHAT MATTERS

Responsibilities

• Develop strong customer partnerships, understand customer needs, respond to concerns, and support long-term customer retention.
• Identify opportunities to increase sales, introduce products, expand applications, and strengthen relationships with existing customers.
• Help achieve established sales and profitability objectives while maintaining appropriate pricing and margin expectations.
• Ensure quotes are accurate and timely, opportunities are followed up, orders are entered correctly, and customer requirements are clearly communicated.
• Serve as an escalation point for customer concerns and coordinate with the appropriate teams to resolve service, quality, delivery, and other issues.
• Partner with Sales, Production, Quality, Engineering, Planning, Shipping, and other functions to ensure we deliver what we promise.
• Coach and support the sales administration/customer service team while establishing clear expectations for responsiveness, accuracy, accountability, and follow-through.
• Identify opportunities to improve processes, communication, efficiency, order accuracy, and the overall customer experience.
• Monitor key sales and customer service metrics, identify trends and opportunities, and provide meaningful information to support business decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed