Bilingual Inside Sales Coordinator
PHIHONG USA•Fremont, CA
•$60,000 - $90,000•Onsite
About The Position
We are seeking a skilled and proactive Sales Coordinator to join our team in Fremont. In this role, you will act as the liaison between our customers (especially top-tier accounts) and internal teams (production, supply chain, logistics, etc.). You will manage order flow, track shipments, and ensure timely delivery, while maintaining high standards of service and communication.
Requirements
- Bachelor’s degree (Business, Supply Chain, International Trade, or related field preferred)
- 1-3 years’ experience in sales support, order management, or customer service in a manufacturing or import/export environment
- Excellent attention to detail, strong organizational skills, ability to multitask
- Effective verbal and written communication skills
- Bilingual: fluent in English and Mandarin (speaking and writing) — required
- Comfortable interacting with diverse internal and external stakeholders (international suppliers, logistics, clients)
- Proficiency with MS Office (Excel) and experience with CRM / ERP systems
- Ability to prioritize tasks and manage under tight deadlines
- Problem solver: able to troubleshoot shipment, quality, or order issues
Nice To Haves
- Experience with international shipping, customs, Incoterms
- Familiarity with supply chain planning / demand forecasting
- Previous experience working with Asia-based production / supply chain
- ERP / logistics software experience
Responsibilities
- Receive, process, and monitor customer orders from initiation through fulfillment
- Coordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelines
- Liaise with freight forwarders, customs brokers, and logistics vendors to arrange transport, track shipments, and resolve shipping issues
- Communicate order status, delays, or quality issues proactively to customers and internal stakeholders
- Prepare regular reports on order status, shipment performance, and inventory/demand forecasts
- Assist sales team with client inquiries, quotations, order amendments, and follow-ups
- Maintain accurate data in CRM / ERP systems (e.g. orders, shipment logs, customer communications)
- Collaborate cross-functionally with sales, operations, quality control, and finance teams
- Continuous improvement: identify process bottlenecks and propose improvements
Benefits
- Health, vision, dental insurance
- Paid time off, holidays
- 401(k) / retirement plan
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
