Inside Sales Coordinator

FAST Global Solutions Inc•Glenwood, MN

8d•$22 - $30

About The Position

Inside Sales Coordinator acts as a proactive partner to Account Managers and National Account Managers, owning day-to-day coordination of sales activities and customer transactions. This role manages the quote-order-lifecycle, ensures cross-functional alignment and drives efficiency and responsiveness across assigned accounts. Applies working knowledge across assigned business segments, which may include GSE, Conveyor, Non-Parcel, and other developing sales channels.

Requirements

Maintain CRM integrity to manage and maintain accurate customer, lead, opportunity, order information and customer deliverables.
Prepares and manages standard quotes and supports order entry processes with accuracy and completeness.
Provides customer service in support of the sales process, including handling inquiries, proactive follow-up communication, and managing order status updates.
Manage communications directly with customers regarding quotes, orders, timelines, and general requests.
Coordinates with internal departments such as Production, Engineering, and Accounting to support order execution and delivery requirements.
Monitors and maintains accurate ship dates and delivery expectations based on production schedules.
Provides product, promotion, and pricing information by clarifying customer requests and coordinating with Account Managers as needed.
Participates in sales planning, forecasting, and reporting activities to support account visibility and performance tracking.
Supports lead management activities and follows up on inbound and assigned requests in coordination with Account Managers and other sales team members.
Assists with qualifying new customers and supports setup activities with internal teams such as Accounting.
Investigates and resolves standard customer and order-related issues independently, escalating more complex situations as needed.
Maintains and supports sales tracking and reporting as requested by leadership.
Applies working knowledge of processes related to assigned business segments, which may include GSE, Conveyor, Non-Parcel, and other developing areas.

Responsibilities

Maintain CRM integrity to manage and maintain accurate customer, lead, opportunity, order information and customer deliverables.
Prepares and manages standard quotes and supports order entry processes with accuracy and completeness.
Provides customer service in support of the sales process, including handling inquiries, proactive follow-up communication, and managing order status updates.
Manage communications directly with customers regarding quotes, orders, timelines, and general requests.
Coordinates with internal departments such as Production, Engineering, and Accounting to support order execution and delivery requirements.
Monitors and maintains accurate ship dates and delivery expectations based on production schedules.
Provides product, promotion, and pricing information by clarifying customer requests and coordinating with Account Managers as needed.
Participates in sales planning, forecasting, and reporting activities to support account visibility and performance tracking.
Supports lead management activities and follows up on inbound and assigned requests in coordination with Account Managers and other sales team members.
Assists with qualifying new customers and supports setup activities with internal teams such as Accounting.
Investigates and resolves standard customer and order-related issues independently, escalating more complex situations as needed.
Maintains and supports sales tracking and reporting as requested by leadership.
Applies working knowledge of processes related to assigned business segments, which may include GSE, Conveyor, Non-Parcel, and other developing areas.