Inside Sales Coordinator
About The Position
The Inside Sales Coordinator provides essential operational and administrative support to the Inside Sales team, Regional Sales Managers (RSMs), and Miura’s representative network. This role manages the job registration process, supports Salesforce data accuracy, prepares QBR documentation, coordinates factory tours and rep meetings, assists with sales order activities, oversees the water sample program, and responds to real-time sales-related inquiries. The coordinator ensures seamless communication between the factory and field, enabling efficient sales operations, accurate data flow, and exceptional customer service.
Requirements
- Bachelor’s degree in Business Administration, Sales, or a related field preferred but not required.
- 1-2 years of experience in inside sales or customer service role preferred.
- Proficiency in Microsoft Office Suite and Salesforce CRM.
- Strong organizational skills, attention to detail, and ability to multitask.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Responsibilities
- Manage the Job Registration Process:
- Create job registrations for direct sales and review representative-submitted registrations to ensure compliance, accuracy, and completeness.
- Serve as a gatekeeper by validating project availability with a high level of precision.
- Implement and enforce the Water Sampling Program requirement for all job registrations.
- Salesforce Data Entry & Support:
- Assist RSMs with real-time data entry while on the road, verify monthly shipment/delivery requirements and project specifications, and chase sales team for missing Salesforce data fields.
- Updating opportunities to Z status when sold and uploading BOL to Box Files.
- QBR Documentation & Scheduling:
- Prepare and Schedule all Quarterly Business Review (QBR) documents for Inside Sales Representatives.
- Create QBR Minutes recordings and upload into box folder.
- Assist RSMs as Needed:
- Provide real-time phone support for products, customer, and representative research, and occasionally assist with urgent administrative needs.
- Advise representatives on co-op balance, identify marketing projects, and develop & distribute monthly reports to track progress toward annual goals set with RSMs.
- Lead Follow-up:
- Follow up with representatives to ensure timely contact with leads.
- Identify multi-touch leads in Salesforce, research companies, and contact leads using Miura scripts to requalify or disqualify.
- Factory Tour
- Send out calendar invites, schedule rooms, and print materials, etc.
- Order and coordinate lunch arrangements for on-site events.
- Ensure room is prepared and PPE is available.
- Assist Inside Sales Representatives by creating, printing, and organizing meeting materials as needed.
- Water Sample Program
- Proactively represent water sample analysis program.
- Send and receive sample boxes.
- Upload samples and send analysis results.
- Document Analysis Results, etc.
- Assist with Co-Op Funds and enter Salesforce when requested.
- Real-time Phone & Email Support - Sales-Related Inquiries (Immediate, Fast-track):
- Perform additional administrative and operational duties as assigned to support overall team success.
- Follow all company policies, procedures, and safety requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
