ESPY Lumber Company-posted about 10 hours ago
Full-time • Entry Level
Ridgeland, SC
11-50 employees

Successfully and efficiently provide inside sales support and coordination throughout the order process to ensure a positive customer experience. Responsible for quoting, purchasing, and order tracking for assigned accounts and outside sales employees.

  • Timely and accurate preparation of quotes, purchase orders, and vendor order tracking on lumber and building supply products.
  • Provide technical support to Outside Sales Representatives, Contractors, and Homeowners.
  • Conduct root-cause analysis when there are discrepancies with quotes versus received goods.
  • Process returns to vendors (RTVs)/boneyards.
  • Timely and accurately process quotes to orders in system
  • Respond to requests about status of orders
  • Provide exemplary customer service experience at all times
  • Source and purchase special order products, as needed
  • Maintain job files and track job progresses
  • Accurately and timely process all “credit due” and material returns requests
  • Promptly handle incoming customer requests
  • Promptly communicate any delays and/or backorders to customers and outside salesman
  • Function as an effective liaison between ESPY and its customers
  • Assist outside salespersons as directed
  • Promote the Company’s Mission, Vision, and Values at all times.
  • Maintain personal integrity and a high level of professionalism with internal and external customers at all times
  • Prior experience in the building supply or construction industry
  • Highly motivated self-starter who shows initiative and a drive for excellence
  • Ability to work a flexible schedule including overtime if needed
  • Proficient in MS Excel and Point of Sale systems
  • Company paid employee medical insurance with discounted rate for dental and vision insurance
  • Participate in profit sharing plan following one year of service
  • Annual PTO plus eight paid holidays
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