Inside Sales Coordinator

Carvana•Sterling, VA

1h•$18 - $20•Onsite

About The Position

ADESA, a Carvana-owned company, operates in over 50 locations across the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. Our industry is fun, fast-paced, and competitive. We are poised for a multi-year expansion including significant investments in facilities, sales growth, and inventory. We are looking for great people to join us on this journey. The Inside Sales Coordinator acts as an administrative partner to the sales team, supporting the day-to-day operations of the sales process. This position is responsible for providing exceptional customer service to assigned dealer accounts while ensuring accurate inventory management, lane organization, and reporting to help drive sales performance and customer retention.

Requirements

High School Diploma or GED required
1–3 years of customer service or administrative experience preferred
Automotive/auction experience preferred
Strong organizational skills and attention to detail
Strong communication and computer skills
Ability to work in a fast-paced environment
Must be 18 years of age and possess a valid driver's license that meets company requirements
Strong relationship, team--building and customer engagement skills
Results-driven with a focus on sales performance
Effective communicator with negotiation and problem-solving abilities
Highly organized with strong attention to detail
Data-driven mindset with ability to interpret reports and metrics
Proficient with CRM tools,and Google product suite
Team-oriented with a proactive and adaptable approach

Responsibilities

Provide prompt, courteous service to dealer accounts across phone, email, and in-person interactions, resolving customer concerns professionally and escalating serious issues to management as appropriate
Manage dealer lane organization including run order, reserve numbers, floor prices, sale lights, and vehicle announcements
Conduct inbound/outbound sales calls to promote inventory, services, and upcoming auction events
Coordinate vehicle registration to ensure all inventory is properly entered and ready for sale
Arrange vehicle transportation to and from the auction facility on behalf of dealer customers as applicable
Prepare and distribute customer worksheets and post-sale reports
Support auction conversion targets through proactive customer service and assistance with pending purchase offers
Log all customer interactions and manage follow-ups in the company CRM in real time