Coordonnateur/trice ventes internes - Coordinator, Inside Sales

Forte Opening Solutions • Saint-Éphrem-de-Beauce, QC

1d • Onsite

About The Position

At Forte Opening Solutions, we don’t just manufacture doors —we create pathways to possibilities. We empower our employees to shape the future of our industry. Join a team where craftsmanship meets cutting‑edge technology, and where your ideas can open new doors. Together, we build not only products, but also a culture of excellence and collaboration. The Inside Sales Coordinator is responsible for responding to customer pricing requests accurately and within tight timelines for the full range of Forte Frame and Door Solutions products.

Requirements

• High school diploma required; post‑secondary education or higher is preferred
• 2 to 3 years of inside sales experience, including estimating
• Relevant experience in the manufacturing industry or building materials industry is preferred
• Ability to work independently and efficiently in a fast‑paced team environment
• Strong decision‑making and analytical skills
• Excellent verbal and written communication skills
• Strong computer skills with Microsoft applications
• Proven ability to multitask while maintaining a high level of attention to detail
• Strong organizational skills with the ability to maintain detailed records
• Ability to build and continuously develop professional relationships with internal and external customers
• Ability to effectively resolve conflicts
• Fully bilingual in French and English to communicate effectively with customers across Canada

Nice To Haves

• Knowledge of products related to the building materials and/or door industry, as well as fractional, decimal, and metric measurements, is an asset

Responsibilities

• Analyze customer pricing requests, prepare estimates, and enter them into the computer system with a high degree of accuracy
• Answer incoming customer phone calls in a professional manner while maintaining appropriate performance indicators
• Follow up to ensure customer issues are resolved promptly and thoroughly
• Communicate clearly and professionally
• Continuously evaluate and identify process improvement opportunities that positively impact the customer experience
• Comply with all company safety and environmental rules and regulations
• Perform other duties as assigned by the Inside Sales Team Lead to ensure a positive customer experience
• Maintain a work environment that encourages and supports collaboration and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED