Inside Sales Coordinator I

UFP Industries • Hampton, VA

23h • $35,000 - $55,000

About The Position

The Inside Sales Coordinator I develops new prospects and interacts primarily by phone with existing customers to increase sales. The role supports customers and account managers through frequent communication and troubleshooting. It works under direct supervision, using pre-established guidelines while requiring some creativity and latitude. The position can be based at any Prowood plant.

Requirements

• High school graduate.
• 0–2 years of experience; customer service experience is preferred.
• Beginning to working knowledge of the subject matter.
• Working knowledge and proficiency with computers and business-related software, including Microsoft Excel, Word, and Outlook.
• Working knowledge of office equipment such as computers and scanners.

Nice To Haves

• Customer service experience.

Responsibilities

• Maintains frequent communication with customers and gathers information to ensure their satisfaction.
• Handles basic issues and problems, referring more complex issues to higher-level staff.
• Solicits sales orders from existing customers by phone.
• Develops new customers through marketing channels, including phone and internet outreach.
• Assists with qualifying leads by assessing interest level, timeframe, and needs, and directs leads to appropriate channels.
• Executes market penetration strategy using web-based sales leads.
• Communicates customers’, dealers’, and contractors’ sample needs to the plant.
• Corresponds regularly with customers about brand bulletins, brochures, and program updates.
• Promotes sales of new products by informing customers about products they may not know.
• Works with account managers to fulfill customer requests and resolve customer problems.
• Maintains positive relationships with distributors.
• Works with Product Managers to enhance sales programs.
• Attends shows and product introductions when necessary.
• Attends product training as needed.
• Prepares reports and correspondence as required.
• Performs other duties as required.

Benefits

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED