Inside Sales Contact Center Representative
About The Position
Improveit Home Remodeling is seeking to expand its Inside Sales Contact Center team. This on-site sales role, with potential for remote work, involves connecting with prospective customers via phone and text to schedule in-home consultations. The representative will act as the first point of contact for homeowners, creating a positive and professional experience, understanding their needs, and scheduling appointments for the sales team. Success in this role requires being personable, organized, persuasive, and dedicated to meeting appointment-setting goals. The position offers opportunities to build practical sales skills, learn proven methods, and receive coaching from experienced leaders within a trusted, award-winning brand.
Requirements
- 2–3 years of inside sales, telemarketing, call center, or related customer-facing experience.
- Strong verbal communication skills, with the ability to build rapport quickly.
- A self-driven, goal-oriented mindset and motivation to perform in a results-focused environment.
- Comfortable making and receiving calls, texts, and emails, with the ability to build quick connections with prospective customers.
- Tech-savvy
- Strong competitive spirit
- Sales- and customer-oriented, with a strong desire to achieve appointment-setting goals and grow professionally.
Responsibilities
- Connect with prospective customers by phone and text to schedule in-home consultation appointments.
- Share Improveit’s value proposition, high-quality products, lifetime warranties, and customer-first experience in a clear and engaging way.
- Keep accurate records of customer conversations, follow-up activity, and appointment details in the CRM and related systems.
- Work toward weekly, monthly, and quarterly appointment-setting goals with consistency and accountability.
- Use the proven appointment-setting process and participate in ongoing training, coaching, and skill development.
- Build product knowledge to confidently explain benefits and answer common homeowner questions.
Benefits
- Highly Competitive Compensation & Perks Package
- Career Advancement Opportunities
- Complete Training Program
- Ongoing Education and Coaching from Top Performers
- Medical and Dental Insurance
- 401k Retirement Saving Plan
- Paid Vacation and Personal Days
- State-of-the-Art Technology
- Performance-Driven, Entrepreneurial Culture
- Culture Activities
- Great Work Environment
- Collaborative/Supportive Team Environment
- Stability and Backing of an Award-winning 37-yr-old Company with an A+ BBB Rating
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
