Contact Center Representative

Affinity Federal Credit Union•Basking Ridge, NJ

13d•$48,000 - $50,000•Remote

About The Position

In order to continually provide our members with the highest level of service, we are seeking results oriented and service focused individuals to join our digital contact center team. Selected candidates MUST be able to work M-F 8:30am-5pm with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts. 100% remote candidates who meet the requirements are eligible to apply. The starting salary range for a new hire in this role is $48k to $50k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc. Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs based sales opportunities, and develop long term financial relationships with our members.

Requirements

Minimum of two years of experience in a customer service capacity, high volume call center is required.
Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills.
Must be positive, patient and customer focused at all times.
The ability to multi-task is essential in this role.

Nice To Haves

Prior banking experience is strongly preferred.
Prior CRM experience is preferred.
Bilingual, Spanish-speaking is preferred.

Responsibilities

Communicating with members via digital channels to discuss their individual financial needs
Effectively handle inbound calls
Seek solutions to problems
Identify needs based sales opportunities
Develop long term financial relationships with our members