Inside Sales Concierge

Golden Limousine International • Milan, MI

1d • Onsite

About The Position

Golden Limousine International is a premium ground transportation company based in Milan, Michigan. We provide luxury sedan, SUV, motorcoach, and charter services to corporate clients, event planners, and individuals who expect the best. Our clients are not just booking a ride. They are entrusting us with moments that matter: a wedding day transfer, a CEO arriving to a high-stakes meeting, a team traveling across the country for a championship game. We take that seriously, and so should you. As our Inside Sales Concierge, you are the first voice they hear and the first impression we make. That is not a small thing. You will be responsible for converting inbound inquiries into booked business, but more than that, you will set the tone for the entire client experience. Every person who contacts Golden Limousine should feel, from the very first interaction, that they are in exceptionally capable hands.

Requirements

• 3+ years of inside sales, customer service, or hospitality experience, preferably in a premium or luxury service environment
• Exceptional verbal and written communication skills; you represent a white-glove brand
• Strong organizational skills with the ability to manage multiple active quotes and follow-ups simultaneously
• Proficiency with CRM platforms and standard business software (email, spreadsheets, booking tools)
• Self-motivated with a competitive, goal-oriented mindset and a genuine enjoyment of closing business

Nice To Haves

• Experience in ground transportation, travel, events, or hospitality industries
• Familiarity with luxury brand standards and the expectations of corporate and high-net-worth clients
• Experience working with HubSpot, Salesforce, or similar CRM platforms

Responsibilities

• Respond to every inbound inquiry, whether by phone, email, or web, with urgency and warmth; a prompt, thoughtful response is itself a service standard
• Listen carefully to understand the full context of each request, because the details matter: who is traveling, what the occasion is, what level of service will make the experience exceptional
• Prepare accurate, polished quotes and follow through with the energy of someone who genuinely wants to earn the business
• Manage the quote pipeline through the CRM so that no inquiry is left waiting and no opportunity is overlooked
• Treat every caller as if they are the most important client we have, because in that moment, they are
• Build genuine rapport with new and returning clients; remember names, preferences, and the little things that make people feel valued
• Identify opportunities to enhance the experience, whether through vehicle upgrades, added amenities, or anticipating needs before the client even thinks to ask
• Coordinate closely with dispatch and operations so that what you promise in the quote is exactly what the client receives on the day of service
• Maintain accurate records of all client interactions and booking activity in the CRM
• Track conversion rates, quote volume, and follow-up cadence; report on key metrics weekly
• Support the development of corporate accounts by nurturing inbound inquiries from businesses, event planners, and venues
• Collaborate with leadership on pricing, promotions, and service offerings as needed

Benefits

• Base salary commensurate with experience
• Performance-based commission structure tied to booked revenue
• Company-matched 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities
• A culture where your work is seen, your ideas are heard, and your growth is supported

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed