Inside Sales & Commercial Support Representative

DRT Holdings, LLC • Dayton, OH

3d • $80,000 - $100,000 • Onsite

About The Position

We're looking for an Inside Sales & Commercial Support Representative to join our growing team in the Dayton area. In this role, you'll serve as a key connection between customers, outside sales representatives, and internal teams—ensuring accurate quotations, efficient order processing, exceptional customer service, and seamless commercial support. This is an excellent opportunity for candidates seeking long-term career growth into Technical Sales, Outside Sales, Account Management, Sales Operations, Customer Success, or Commercial Leadership.

Requirements

• Experience in Inside Sales, Customer Service, Sales Support, Commercial Support, Order Management, Customer Success, or Sales Operations
• Strong communication and relationship-building skills
• Customer-focused mindset with a consultative approach
• Ability to manage multiple priorities and maintain exceptional follow-through
• Strong organizational and problem-solving abilities
• Comfortable working in a fast-paced environment with changing priorities
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Ability to work effectively across departments and teams

Nice To Haves

• Bachelor's degree in Engineering, Science, Business, or a related field
• Experience with ERP and CRM systems
• Background in manufacturing, industrial, engineering, technical, or B2B environments
• Experience preparing quotations, processing orders, or supporting sales teams
• Ability to interpret technical drawings, prints, or specifications
• Previous experience in Technical Sales, Customer Support, or Commercial Operations

Responsibilities

• Deliver exceptional customer service through timely and accurate support
• Serve as the primary contact for customer inquiries regarding pricing, quotations, orders, delivery schedules, and commercial terms
• Build strong customer relationships that drive satisfaction, loyalty, and repeat business
• Provide proactive updates regarding order status, lead times, quotations, and issue resolution
• Handle customer requests professionally, accurately, and with urgency
• Prepare and issue quotations for parts, tooling, components, equipment, and related products
• Validate pricing and ensure alignment with established commercial guidelines
• Coordinate with engineering, operations, purchasing, and other departments to obtain technical information, specifications, and lead times
• Track outstanding quotations and follow up to support quote conversion and revenue growth
• Support outside sales representatives throughout the sales process
• Enter and process customer orders accurately within ERP systems
• Monitor open orders, backlog reports, and delivery commitments
• Communicate proactively regarding delays, lead times, and customer expectations
• Support pricing consistency and margin objectives
• Identify and escalate pricing discrepancies, commercial concerns, and non-standard requests
• Maintain accurate CRM records, customer information, and sales activity documentation
• Develop technical product knowledge and commercial expertise
• Participate in customer meetings and sales activities when appropriate
• Build consultative selling, relationship management, and business development skills
• Complete ongoing training designed to prepare high performers for expanded sales responsibilities
• Other duties as assigned.

Benefits

• Stable, growing company with strong career advancement opportunities
• Develop valuable skills in sales, customer support, quoting, pricing, and account management
• Work closely with customers and sales professionals in a collaborative environment
• Gain exposure to technical products and B2B commercial operations
• Clear path for advancement into sales and commercial leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level