Inside Sales Associate

POOLCORP•Surrey, BC

8d•CA$22 - CA$28•Onsite

About The Position

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. This role involves assisting walk-in and phone customers, processing orders, handling inquiries, and managing payments. The position also includes estimating delivery dates, assisting with warehouse duties, and evaluating warranty items. POOLCORP is the world's leading distributor of outdoor living products, with a strong commitment to integrity, trust, diversity, and innovation, fostering a family-oriented culture.

Requirements

High school diploma or GED.
1+ years related inside sales experience preferred.
The ability to move 100 pounds with a dolly.
Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
Strong customer-service attitude.
Good computer skills including MS Office programs.
Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
Must be 18 years of age or older to apply.

Nice To Haves

Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.

Responsibilities

Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
Processes, pulls and distributes customer products quickly and efficiently.
Handles questions and complaints in a timely and professional manner.
Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
Assists in receiving, shipping, and general warehouse duties.

Benefits

Medical, Dental, Vision and Prescription Drug Coverage
Group Retirement Savings Plan
Paid Time Off (PTO), Paid Holidays, & Sick Days
100% employer paid Life Insurance and Long-Term Disability Insurance
Fully Funded Tuition Education Programs
Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts
401(k) with company match
Employee assistance programs