Inside Sales Associate

Heritage Pool Supply Group•Fort Lauderdale, FL

7d•Onsite

About The Position

Inside Sales Associate is responsible for developing new leads and revisiting lost customer relationships, communicating with customers, understanding their needs, and ensuring a smooth sales process. Drives business growth by building relationships with new and existing customers in the Pool/Landscape industry. This role involves proactive sales initiatives, outbound calls, and efficient order processing, while maintaining excellent customer service and ethical conduct. The position requires an entrepreneurial spirit, teamwork, and a solution-oriented approach, using digital sales tools and CRM systems to enhance customer interactions and drive revenue.

Requirements

Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel), relationship management software and Internet navigation.
Ability to communicate in verbal and written-bilingual in English and Spanish preferred not required.
Excellent customer service skills with a focus on customer satisfaction and relationship-building.
Detail-oriented with strong organizational and time management capabilities.
Capability to work cohesively within a team environment, adhering to a "one team, one fight" philosophy.
Successful completion of a criminal and driving background check, as well as a pre-employment drug test.
A high school diploma or equivalent to both education and experience
Demonstrated experience in assisting customers with purchasing needs via in-person or telephone interactions.
Proven experience or a strong interest in generating new sales opportunities through proactive calls to potential customers.

Responsibilities

Identify and qualify new business leads and opportunities.
Foster good relationships with both internal and external customers to maximize sales opportunities.
Support outside sales team in the manage of customer accounts and order processing.
Prepare product demonstrations, presentations and proposals to potential clients.
Track and report sales performance using sales CRM.
Drive sales growth with proactive outbound calls, managing at least 15 customers daily using CRM tools.
Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities.
Maintain meticulous records of sales interactions, quotes, and transactions.
Foster continuous improvement by staying informed about product innovations, market trends, and competitor activities.
Work directly with the Sales Enablement Team to drive revenue
Drives adoption of digital resources to improve efficiency and sales effectiveness .
Requires minimal travel, limited to occasional attendance at trade shows, industry association events, and company sponsored events as necessary to support sales and customer relationship efforts.