Inside Sales Associate
About The Position
Meier Supply is an employee-owned wholesale distribution business with a rich history and family culture, founded in 1957. With over 20 locations, including a state-of-the-art distribution center and five distinct divisions, we provide service and support throughout the HVACR community in NY and Pennsylvania. Our divisions include Commercial Refrigeration, HVAC, Technical/Training, Controls, and Applied Products. We have partnered with the best vendors and manufacturers in the industry and are focused on profitable growth and expansion. This role offers an opportunity to receive training in sales and operations, participate in a high-growth work environment, utilize industry-leading systems, be a leader in customer service, be well compensated, and become an employee-owner. We emphasize a work/life balance and a family-oriented culture.
Requirements
- Previous inside sales, counter sales, or customer service experience (HVAC/R or wholesale distribution preferred)
- Strong communication skills—both in person and over the phone
- Ability to work in a fast-paced environment and manage multiple priorities
- Basic computer skills; experience with ERP/order entry systems and e-commerce platforms preferred
- Team-oriented, dependable, and customer-focused
- High school diploma or GED required.
- Some college coursework is preferred.
Nice To Haves
- HVAC/R or wholesale distribution experience
- Experience with ERP/order entry systems and e-commerce platforms
Responsibilities
- Greet and assist customers at the sales counter with product inquiries, orders, and pickups.
- Manage inbound phone orders and provide accurate product and pricing information.
- Support e-commerce transactions, including online order entry and follow-up service.
- Conduct outgoing customer sales or service calls and resolve customer complaints.
- Develop strong customer relationships and provide solutions that drive repeat business.
- Collaborate with outside sales, warehouse, and operations teams to ensure timely fulfillment.
- Prepare quotes, process returns, and resolve customer issues in a professional manner.
- Apply suggestive selling techniques and up sells to current and prospective customers.
- Maintain knowledge of HVAC/R products, industry trends, and branch promotions.
- Perform inventory control and warranty administration duties.
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
- Arrange stock on shelves or racks in sales area and keeps merchandise in order.
- Responsible for showroom merchandising and re-stocking product.
Benefits
- Competitive Pay includes base wages plus generous performance bonuses
- Paid-Time-Off and Holiday Pay
- Comprehensive Medical/Dental/Vision plans protect you and your loved ones – We pay 75% of premiums for employees plus family members!
- Company-paid Life insurance and Disability benefits
- EXCELLENT Retirement benefits through our Employee Stock Ownership Plan (ESOP) and our 401K Retirement plan
- Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more
- Employee Stock Ownership Plan (ESOP)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Parental leave
- Profit sharing
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
