Inside Sales Associate

NORTHEASTERN SUPPLY INC•Hyattsville, MD

7d•$19 - $46•Onsite

About The Position

The Inside Sales Associate partners with outside sales and the distribution team to grow existing accounts, win new customers, and consistently meet or exceed monthly sales quotas at the right gross margin. You'll be the product expert and customer advocate on the phone and at the counter — building lasting relationships while delivering the solutions customers need.

Requirements

High school diploma or GED required
2+ years in a similar inside sales or wholesale distribution role preferred
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable with company software systems

Nice To Haves

Product and applications experience in plumbing, HVAC, or related industries a strong plus
Bilingual in Spanish desirable

Responsibilities

Meet and exceed monthly sales quotas; actively upsell complementary products and convert customers to stocked brands
Present pricing, credit, and terms accurately; follow through on all commitments to customers
Promote current programs, products, and the company's competitive advantages with confidence
Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction
Demonstrate deep knowledge of all product lines and their real-world applications
Quickly assess customer needs and recommend the right products or escalate to a technical expert
Stay current on industry trends, competitor offerings, and new products through ongoing training (AD Rewards, Paycom, ASA, vendor programs, etc.)
Understand how products work together; proactively offer complementary items on every order
Coordinate effectively with outside sales on projects, quotes, and customer accounts
Use company systems and tools to plan, track, and maximize efficiency
Participate actively in team meetings; share best practices and contribute to shared goals
Maintain accurate customer files, inventory availability info, and shipment tracking