General Application

Lyon Roofing • Hildebran, NC

5d

About The Position

Lyon Metal Roofing is seeking an Inside Sales Associate to take and process customer orders and help ensure customers receive requested goods or services in a timely and efficient manner. The role involves gathering customer information, communicating product availability and pricing, and confirming order details. The associate handles customer inquiries, complaints, and requests professionally and works to resolve related issues.

The associate takes orders in person, by phone, or online and enters the information into a computer system. Additional duties may include taking payments, providing product information and advice, upselling when appropriate, maintaining stock and supplies, and following health and safety procedures.

Requirements

• Excellent customer service skills.
• Accurate order-taking skills.
• A professional telephone manner.
• Good communication skills.
• An organized and friendly approach.

Responsibilities

• Greet customers in a friendly and professional manner.
• Take customer orders accurately and enter them into the system.
• Provide accurate information about items in the system, including availability and pricing.
• Confirm order details and help ensure customers receive their orders in a timely and efficient manner.
• Upsell items when appropriate.
• Process customer payments and provide change.
• Respond to customer inquiries and complaints professionally and help resolve issues.
• Maintain stock and supplies.
• Ensure adherence to health and safety procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed