Inside Sales Associate
Detection Technology•Billerica, MA
•Onsite
About The Position
The Inside Sales Associate supports sales and marketing activities across our Security, Industrial, and Medical business units throughout North and South America. This role plays a critical part in supporting customer relationships, coordinating order fulfillment, and ensuring smooth operational execution.
Requirements
- 3–5 years of experience in import/export logistics or sales operations
- Familiarity with ERP systems, preferably Infor LN or Baan
- Experience with CRM platforms, preferably Salesforce
- Strong Microsoft Office skills
- Customer-focused mindset with excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Self-motivated, proactive, and team-oriented approach
- Fluent English communication skills, both written and verbal
- Bachelor’s degree in Business Administration or equivalent
Nice To Haves
- Additional language skills are considered an asset
- Experience in international business and/or scientific or high-technology industries is preferred
Responsibilities
- Receive and process customer purchase orders within the ERP system
- Coordinate order fulfillment and confirmations with internal operations teams
- Communicate logistics and shipment details to customers
- Manage import/export documentation and processes
- Generate and deliver customer invoices
- Receive and process RMA requests
- Open and manage RMA cases within the CRM system
- Coordinate communications and logistics between customers and service teams
- Support selected CRM administration activities
- Assist with lead generation and qualification
- Support customer issue resolution and general customer communications
- Handle incoming phone calls and emails
- Welcome office visitors and coordinate inbound/outbound shipments
- Process customer remittances
- Assist with inventory management activities
- Support preparation of marketing collateral including brochures, presentations, datasheets, and website updates
- Support trade shows, exhibitions, and marketing events
- Assist with office administration including invoices and supplies management
Benefits
- competitive compensation package
- excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
