Inside Sales Associate

Kirby-Smith Machinery, Inc. - Van Alstyne, TX•Van Alstyne, TX

24d•Onsite

About The Position

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Responsible for supporting sales leadership and the sales team by researching the local market, identifying current and prospective customers, developing sales leads, and coordinating customer and vendor information for the Van Alstyne territory. This position provides local market insight, assists with inbound and outbound sales activity, supports walk-in customers, and helps identify vendor resources and community engagement opportunities.

Requirements

High school diploma or equivalent required
Strong verbal and written communication skills
Strong interpersonal and customer service skills
Proficiency with Microsoft Office 365, Excel, CRM systems, EDA, and other job-related software
Ability to manage multiple priorities while maintaining accuracy and follow-through
Ability to represent the company professionally with customers, vendors, and associates
Valid driver's license and ability to travel locally as needed

Nice To Haves

Bachelor's degree preferred
Three (3) years of experience in heavy equipment, compact equipment, agricultural equipment sales, or a related industry preferred

Responsibilities

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Researches and identifies active, potential, and prospective customers within the designated store territory
Reviews market share, EDA, CRM, and other data sources to identify customer activity and business opportunities
Uses job site identification software to identify upcoming projects in the territory
Generates leads and identifies new sales opportunities through outbound calls and other prospecting activities
Ensures accurate and reliable data flow across CRM, ERP, marketing automation, analytics, and reporting systems
Supports customer segmentation, targeting initiatives, training activities, and continuous process improvements
Improves lead generation processes and lead quality to increase conversion rates and support sales growth
Analyzes data and provides actionable insights and recommendations to Marketing and business stakeholders
Assists with forecasting, strategic planning, and business decision-making through data analysis and reporting
Receives, manages, and follows up on inbound phone calls, inquiries, and walk-in customer requests
Qualifies leads and prospects by assessing customer needs, budgets, decision-making process, and timelines
Educates current and prospective customers on products, services, and solutions offered by Kirby-Smith Machinery
Maintains accurate and consistent customer notes, call activity, and follow-up information in appropriate systems
Greets and assists walk-in customers; directs customers to the appropriate department or associate as needed
Maintains current knowledge of company products, services, technology solutions, and sales programs
Builds and maintains relationships with existing customers to support repeat business and customer satisfaction
Tracks and follows up on identified transaction opportunities, including IMC demos, Smart Construction products, rental opportunities, undercarriage inspections, warranty expiration, and warranty extensions
Identifies and reports lost sales and rental opportunities
Collaborates with and supports outside sales associates and other departments as needed
Assists in identifying local vendor resources, including hauling vendors and other service providers
Provides support for local civic and community activities as requested
Consistent and reliable on-site attendance
Performs other job-related duties as assigned