Remote Inside Sales Associate (Insurance Tech Startup)

Jerry.ai•San Antonio, TX

8d•$19 - $21•Remote

About The Position

Jerry is building the first app to help people manage their car and home assets, including insurance, repairs, and financing. This role is part of the Customer Operations team and operates in a fast-paced, high-energy, team-oriented, and fully remote environment. The position involves shaping the customer experience as the product and services evolve, offering a career path in the insurance industry, and working alongside supportive colleagues. The role can run on two paths: sales and service, which will be determined during the interview process.

Requirements

Prior work experience in customer service, sales, or hospitality is a plus, but not required.
Genuinely friendly and positive attitude and willingness to work as a team.
Strong work ethic.
Strong problem-solving skills.
Strong communication skills.

Responsibilities

Taking great care of customers by anticipating their needs, such as identifying coverage gaps, potential discounts, or upcoming renewal changes.
Answering inbound calls from customers seeking auto, home, motorcycle, and other insurance policies, as well as from existing policyholders needing changes.
Developing deep product knowledge across a large panel of insurance companies and understanding how the evolving app fits customer needs.
Problem-solving to remove barriers between customers and the right coverage.
Processing service requests related to vehicles, drivers, lienholders, and policy documents.
Providing feedback to improve the product based on customer interactions.