Inside Sales Associate

VEGA Americas•Pasadena, TX

4d•Onsite

About The Position

VEGA Americas is seeking an Inside Sales Associate to join their expanding office in Pasadena, TX. The Inside Sales Team is characterized by its outgoing and friendly members who prioritize customer satisfaction. VEGA Americas specializes in manufacturing, distributing, and servicing process instrumentation for measuring level, density, weight, and pressure, with over 60 years of industry experience. The company is committed to upholding the highest quality standards and respecting the individual needs of its employees, customers, vendors, and shareholders. VEGA has been recognized with a Cincinnati Enquirer’s Top Workplace Award for nine consecutive years. The company's mission is to develop inspiring solutions through innovative technologies and services, focusing on simplicity and people, while maintaining a curious outlook towards the future. Their core values include Curiosity, Humanity, Simplicity, and Connectivity.

Requirements

Two/Four year degree, preferably in a technical field.
related customer service or sales experience.
OR equivalent combination of education and experience

Responsibilities

Proactive calls to current and prospective customers to initiate an in-person meeting for local Outside Sales team members.
Receive and respond to phone, e-mail, and web-based inquiries regarding technical data/support, price, and delivery, from customers.
Complete proactive open quote follow-up or new product information phone calls.
Strategize with business development team to increase visits and sales.
Support new business development activities by follow-up phone calls on sales leads, as required.
Back-up Inside Sales team with phone calls and email support as needed.
Must address customers’ issues and ensure effective and responsive problem resolution.
Assist customers with order clarifications, including, but not limited to, shipping, invoicing, payment terms, freight terms, quantity, model codes, and resolving credit holds.
Maintain Strategic pricing templates and pertinent “Attention Tab” notes in customer accounts.
Contact the OFG group for assistance/scheduling on special lead-time items.
Call and email Customers to confirm availability and send invitations for appointments with Outside Sales.
Update customer information based on the quality of visits and reschedule or cancel appointments.
Use leads from Marketing, trade shows, and email blasts to set up appointments and/or provide customer quotes