Inside Sales Associate

POOLCORP•Santa Rosa, CA

2d•Onsite

About The Position

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. POOLCORP is the world's leading independent distributor of swimming pool supplies, with an additional focus on irrigation, equipment, outdoor living and landscape products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, the company is committed to meeting the needs of its customers with pride and professionalism. POOLCORP values integrity, trust, diversity, and innovation, fostering a family-oriented, hometown culture. The company offers opportunities for career growth and advancement with comprehensive training programs. At POOLCORP, the pace is fast, the atmosphere is fun and the people are friendly, encouraging innovation and contribution from every team member.

Requirements

High school diploma or GED.
The ability to move 100 pounds with a dolly.
Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
Strong customer-service attitude.
Good computer skills including MS Office programs.
Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
To be 18 years of age or older to apply.

Nice To Haves

1+ years related inside sales experience preferred.
Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.

Responsibilities

Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
Processes, pulls and distributes customer products quickly and efficiently.
Handles questions and complaints in a timely and professional manner.
Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
Assists in receiving, shipping, and general warehouse duties.

Benefits

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
13 days of paid time off (PTO)
8 Paid Holidays
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts and much more!
Employee assistance and education reimbursement programs