Bilingual Inside Sales Associate

First Help Financial•Needham, MA

6d•Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. that provides auto loans to the underserved with exceptional service. Through flexible financing options and tri-lingual support, they offer consumers an easier way to finance their first car. The company has experienced consistent portfolio growth of over 30% annually for the last nine years. FHF fosters a culture of hard-working colleagues from diverse backgrounds, upholding high standards of professionalism while enjoying their work. The company's culture and benefits are designed to promote employee success and comfort. This role is for an Inside Sales Associate, located remotely anywhere within the US, with a schedule of Tuesday-Sunday from 3pm-11:30pm EST (off Mondays & rotating Saturdays/Sundays, specific to MST/PST time zones). The position reports to the Team Lead, Inside Sales, and offers a compensation of $26.45/hr plus bonus & incentives. First Help Financial, recognized as a “Great Place to Work” for three consecutive years, is expanding its Sales department due to remarkable growth. The role involves managing the follow-up process after loan approval, assisting Underwriting and Inside Sales with originations, and maintaining relationships between FHF employees and dealers. The position requires a thorough understanding of the post-loan approval process and collaboration with the Funding Department to secure necessary documents for loan booking. This is a sales-driven role focused on helping the team achieve monthly and quarterly origination goals.

Requirements

Demonstrated historical career stability.
BA/BS degree required and/or equivalent work experience.
1 year of previous sales or banking experience.
Bilingual (English/Spanish or English/Portuguese).
Excellent communication skills.
Ability to multitask, self-reliant.
Proficient knowledge of Excel and Outlook.

Responsibilities

Follow-up with dealers on all eligible applications after approval.
Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications).
Assist the dealer as single point of contact for all communication with internal FHF teams.
Monitor dealer behavior to pick up red flags for dealer risk.
Travel required to dealerships based on assigned market needs.
Support Outside Sales team with specific dealer-related initiatives to increase volume.
Support Servicing and Collections team to handle dealer complaints or other conflicts.
Manage the list of open applications to ensure timely follow-ups with dealers.
Manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers.