Inside Sales Associate

Turtle and Hughes•Rochester, NY

1d•Onsite

About The Position

Turtle is actively searching for an experienced Inside Sales Associate to join our team in Upstate NY. At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! The Inside/Counter sales Associate is responsible for generating sales, providing product support, and maintaining strong relationships with customers such as electrical contractors, industrial clients, and commercial buyers. This role involves quoting products, processing orders, and collaborating with outside sales teams to increase revenue.

Requirements

3+ years relevant experience required
Ability to negotiate and be persuasive
Strong attention to detail
Work independently and within a team
Highly effective interpersonal and communication skills

Responsibilities

Respond to customer inquiries via phone and email regarding various products and solutions.
Prepare and deliver price quotations, bids, and proposals.
Assist customers with product selection, availability, and alternatives.
Process sales orders, returns, and product exchanges.
Provide technical product guidance on electrical equipment, components, and systems.
Maintain and grow relationships with electrical contractors, OEMs, and industrial clients.
Coordinate with purchasing, warehouse, and logistics teams to ensure timely delivery.
Support outside sales representatives by managing accounts and identifying upselling opportunities.
Greet customers and provide friendly, professional service at the sales counter.
Stay updated on new electrical products, codes, and industry trends.