Inside Sales Associate - Tempe, AZ
About The Position
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. This position involves a 4-week paid training program focused on essential selling skills. After training, employees may adopt a hybrid work schedule with two remote workdays per week, while continuing training until assigned a book of business with 100 or more mid-size customer accounts within specific industries. The role is led by a Manager of Inside Sales, with expectations to meet daily outbound call quotas and monthly sales goals. The start date for this position is July 27th, 2026. The hybrid schedule begins after on-site training completion. The role operates within a team-oriented sales-center environment, focused on establishing, cultivating, and building relationships with Grainger customers to grow revenue through strategic sales opportunities, leveraging Grainger’s selling skills, services, product line, and technology tools. The position offers uncapped commissions based on sales growth. Grainger sales teams emphasize Grainger’s principles and share best practices through sales contests, team huddles, and coaching sessions.
Requirements
- High school diploma or equivalent (college degree preferred)
- Comfort spending 50% or more of the day working with customers over the phone.
- Experience with a customer relationship management software, such as Salesforce, is a plus.
Responsibilities
- Achieve your sales goal by maximizing customer time and your own.
- Manage a book of business and build customer relationships to better understand their needs. and remain responsive to changing customer goals.
- Source and prioritize new sales opportunities through outbound phone calls and email.
- Adapt your communication approach by customer to best find solutions and solve their challenges.
- Meet monthly performance metrics and demonstrate perseverance to overcome customer concerns and close sales opportunities.
Benefits
- Medical, dental, vision, and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, parental leave, and other benefits.
- Safety shoes provided (where applicable).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
