Inside Sales Assistant

American Equipment Services•Danville, IL

About The Position

The Inside Sales Assistant will be responsible for responding to inbound sales inquiries, preparing quotes and proposals, managing customer data, and supporting the sales team in various administrative and customer-facing tasks. This role requires strong organizational and communication skills, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment with quick response times. The assistant will also play a role in order processing, customer service, and identifying sales opportunities, ensuring a high level of customer satisfaction.

Requirements

Strong organizational and time management skills.
EXCELLENT communication and problem-solving abilities.
Excellent Microsoft Office skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to provide quick response times.
Ability to learn AES’ products, processes, logistics, and equipment.
High School diploma or GED required.
2 years of relevant experience preferred.

Responsibilities

Respond to inbound sales inquiries via phone, email, and website leads.
Prepare and send customer quotes, proposals, and pricing information.
Enter and maintain accurate customer, quote, and order data in ERP systems.
Follow up with customers on open quotes, orders, and leads.
Assist with order processing, including order entry, tracking, and coordination with operations.
Maintain customer records, contact lists, and sales documentation.
Schedule sales calls and meetings.
Coordinate with purchasing, production, and logistics to ensure timely fulfillment.
Handle basic customer service questions and route complex issues appropriately.
Assist with sales reports, forecasting data, and activity tracking.
Support sales campaigns, promotions, and account outreach efforts.
Help identify upsell and cross-sell opportunities.
Ensure a high level of customer satisfaction through timely and professional communication.
Requires some after-hours communication.