Inside Sales and Office support
About The Position
The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, consists of a family of industry-leading, independent roofing distributors. SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services. In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse.
Requirements
- High school diploma or GED equivalent.
- Ability to self-manage and interact comfortably with the public.
- Strong organizational skills and attention to detail.
- Strong computer skills.
- Communicate professionally, both verbally and in writing.
- Problem solve and prioritize tasks.
- Manage stress and deadlines.
- Multitask effectively.
- Analyze information and communicate solutions.
- Demonstrate sound judgement and initiative.
Nice To Haves
- Bilingual preferred.
Responsibilities
- Provide professional phone, face-to-face, and written customer communications.
- Greet customers and determine problems, orders, or reasons for calling.
- Identify when to route questions to sales staff.
- Take orders at the sales counter and over the phone.
- Use company computer systems for order entry.
- Complete sales orders and tender cash sales.
- Develop product knowledge to assist customers.
- Maintain a clean and properly stocked showroom.
Benefits
- Competitive weekly/bi-weekly pay
- discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- medical/dental/vision
- flexible spending accounts
- company-paid life and short-term disability
- optional long-term disability
- additional life insurance
- Competitive salaries for all team members paid weekly
- 401(k) Retirement Plan with company matching
- Employee Stock Purchase Plan
- Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
- Paid Parental Leave
- Medical, Dental and Vision Benefits
- Flexible and Dependent Care Spending Accounts
- Company paid Life insurance and Short-Term Disability
- Additional Life Insurance and Long-Term Disability also offered
- Safety Program with Bonuses for our Drivers
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
