Inside Sales and Digital Channel Coordinator

Alto-Shaam•Menomonee Falls, WI

50d•Onsite

About The Position

This role is responsible for supporting inside sales operations, managing ecommerce and digital channel activities, and ensuring pricing policy compliance. The Inside Sales and Digital Channel Coordinator will prepare quotes, support order entry, answer product questions, and manage product information on dealer websites. They will also audit pricing and product information for compliance with company policy and coordinate sales programs and CRM data.

Requirements

Two or more years in inside sales, sales operations, customer service, ecommerce, or account coordination.
An associate or bachelor’s degree counts in place of experience.
Careful, clear writing.
Real comfort with spreadsheets. Lookups, pivot tables, cleaning up messy data, and the instinct to double-check a number before you send it.
Digital fluency. You move around ecommerce sites and product pages easily and you are curious about how people search for and buy things online.
Process discipline. You can follow a documented process consistently, and you speak up when it needs improving.
Composure. You will sometimes talk with people more senior and more assertive than you are. We need someone who can say “let me bring that to my manager” and mean it.
Curiosity about AI and automation. A lot of the monitoring and reporting in this role should get faster every quarter. We want someone who wants to be the reason it does.

Responsibilities

Prepare quotes for dealers and sales representatives and turn them around quickly.
Support order entry, order status, lead times, and ship-date communication.
Answer product, configuration, and availability questions, and pull in a Regional Sales Manager or our culinary team when a question needs deeper expertise.
Support dealers and Regional Sales Managers in every time zone.
Spot larger project opportunities and route them to the Regional Sales Manager who owns that territory.
Be the named Alto-Shaam contact for the ecommerce dealers who run their own in-house support teams.
Own the flow of accurate product information onto their sites: product page copy, specification sheets, dimensions and utility requirements, images, and comparison data.
Coordinate product information packages with the Marketing team.
Audit what is published about our equipment on dealer sites, find what is out of date or wrong, get it corrected, and confirm the fix.
Answer the product and application questions that dealer support teams and customers raise.
Pull the monthly digital channel summary together: content accuracy, open corrections, stocking depth, and whatever search and conversion data our partners share.
Review authorized reseller sites on a regular schedule to check how our equipment is priced and displayed against Alto-Shaam policy.
Document pricing and display findings carefully: product, page, screenshot, date, and observation.
Send our standard first notice when something needs correcting, and escalate anything beyond that to your manager.
Maintain the compliance log and the monthly summary, and help automate parts of this process.
Keep trackers, action lists, owners, and due dates current for sales programs.
Build meeting agendas, capture decisions, and chase follow-ups to closure.
Help keep our CRM data clean, and support trade show lead capture and routing.