Inside Sales and Customer Service Representative

Interwest Safety Supply LLC•Spring Valley, NV

3d•Onsite

About The Position

The Sales & Customer Service Representative plays a critical role in growing Interwest Safety Supply's presence throughout Nevada by building and expanding relationships with governmental jurisdictions, traffic control companies, and highway contractors. Working closely with the Branch and Inside Sales teams, the Representative's primary goal is to drive new and repeat sales across Interwest's full product line while delivering responsive, high-quality customer service on every account. A secondary goal is to build trust and long-term relationships with customers by learning their needs in depth and positioning Interwest as their preferred provider for highway safety products in the market.

Requirements

High school diploma or equivalent required
Bachelor's degree in business, marketing, or a related field a plus
1-3 years of sales or customer service experience preferred
Able to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Self-motivated, with high energy and an engaging level of enthusiasm
Able to perform basic calculations and mathematical figures
Ability to work individually and as part of a team
High level of integrity and work ethic
Experience documenting activities and sales progress in CRM systems
Knowledge of MS Word, PowerPoint, Excel, and other sales productivity tools

Nice To Haves

Bachelor's degree in business, marketing, or a related field

Responsibilities

Foster relationships with existing accounts as well as expand the company's database of prospects
Penetrate all targeted accounts and radiate sales from within the client base
Develop sales opportunities by researching and identifying potential accounts
Make outbound follow-up calls to existing clients via telephone and email for cross-selling, up-selling, and quote follow-up
Handle inbound, unsolicited prospect calls and convert them into sales
Overcome objections of prospective customers
Emphasize product and service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
Learn and maintain proficiency across Interwest's extensive product offering, including highway signs, signposts, traffic control products, crash cushions, and traffic counting devices
Support marketing efforts such as trade shows, exhibits, and other events as needed
Document sales activities and progress in CRM systems to maintain accurate, up-to-date account records
Build long-term relationships with governmental jurisdictions, traffic control companies, and contractors throughout Nevada
Provide customer feedback to sales and product teams to guide product and service improvement