Inside Sales & Customer Serv Executive
About The Position
Dimerco is seeking responsible, self-motivated individuals to grow in the fast-paced world of global shipping and logistics. The company provides a supportive learning environment, professional training, and pathways to career success. Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Their projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.
Requirements
- Exceptional Customer Service skills (verbal and written)
- Detail oriented, Self-motivated, Exceptional problem-solving skills
- Communicate effectively with internal departments, other regional branches and offices, and all external contacts
- Good organizational skills and ability to learn and retain information to build core industry related skills.
- Must know how to use and organize Microsoft Word, Excel.
- Fluent in English (written and spoken)
Responsibilities
- Customer Service Support and maintaining strong relationships to all clients including Multi-national customers and Key Accounts
- Coordinate and support all rate quotations to clients, overseas offices, and/or Agents
- Working with relevant team members for daily shipment status/reporting, introduce product/service features and benefits, qualifying prospects and supporting sales team.
- Internal Promotion with Overseas offices and/or agents to increase business volume according to business plan
- Support Sales for business development & Sales Leads including joint sales calls with Sales Team & assist Sales in ensuring all daily activities are carried out efficiently
- Product Promotion with existing/potential customers and Dimerco Express Group network including Corporate Agents.
- Internal promotions with overseas offices and agents to improve business volume according to business plan
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Salary based on experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
