Inside Sales, Aftermarket Parts & Services
About The Position
Communicates with internal and external customers to interpret customer requirements for aftermarket parts and service. Responsible for ensuring customers receive quality and professional service by providing adequate product support to the extent of attaining purchase orders and/or negotiating resolutions with customers as required. Have extensive knowledge on Service programs including; provides quotes (written and or verbal), discuss all programs to include Exchanges, Repairs, Parts, New Cutter Cartridges and proficient in processing the for mentioned programs in Visual ERP system.
Requirements
- High School Diploma
- 3+ years working in a Customer Service, help desk or troubleshooting environment
- Excellent oral and written communication skills.
- Ability to use technology and analysis tools (Excel, Outlook, web, databases)
- Highly self-motivated.
- Mechanical background/knowledge highly desirable
- Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude.
- Outstanding business etiquette skills.
Nice To Haves
- Associates Degree in a technical field or related field
Responsibilities
- Responsible for preparing parts quotes to meet both the customer’s needs and specific contractual requirements as determined by the purchase order.
- Specify correct part for previously supplied equipment.
- Prepare quotes, advise of pricing and required lead time for parts.
- Estimate cost and prices when actuals are not available, when necessary.
- Document quotes on system quote program and hard copy serial file when applicable.
- Effectively learn all aspects of Visual and Call Center and have a working knowledge to process orders; reference historical information, understand the Material Planning and Lead times.
- Responds to customers, sales managers and manufacturing representatives inquiries regarding status and delivery of orders/proposals.
- Understands and explains service programs and product warranty to end customers.
- Builds relationships to provide repeat business and excellent customer service.
- Performs other duties and special projects as assigned.
Benefits
- 401K plan with up to a 6% company match.
- 12 Paid Holidays.
- Paid Time Off
- Comprehensive benefits program including medical, dental, vision, life, short- and long-term disability.
- Health savings account with employer matching
- 4 weeks of paid parental leave
- Motivating wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
