Inside Sales/Account Manager

LAKE CABLE, LLC•Bensenville, IL

1d•$50,000 - $60,000•Onsite

About The Position

Lake Cable is seeking an Inside Sales/Account Manager to join their team. This role is crucial for supporting current and new customers, involving customer service, quoting, expediting, order entry, and problem resolution. The Account Manager acts as a liaison between customers and the company, supporting the efforts of Regional Sales Managers. Lake Cable is a leading manufacturer of low voltage, industrial power, utility, custom OEM, and broadcast-quality cables, with a commitment to quality, sustainability, community involvement, and ethical business practices. They are a privately-owned family business headquartered in Bensenville, IL, with over 450 employees and five facilities in the Midwest.

Requirements

3+ years in customer service/inside sales in a manufacturing environment
Experience in negotiating pricing
Strong technical aptitude
High School diploma or GED, or equivalent work experience
Ability to work independently and in a team environment, take direction and multi-task
Motivated and able to work in a fast-paced environment
Strong listening and communication skills, both verbal and written
Strong interpersonal skills, with the ability to build relationships with customers both internal and external
Effective time management, organizational skills, and attention to detail
Demonstrated initiative and make well-informed, effective, and timely decisions
Work with, understand, and evaluate the technical information related to the job
Proficient using ERP and CRM (Rubicon) systems in addition to Microsoft Office applications

Nice To Haves

Some college-level business courses helpful
Bachelor's degree is a plus

Responsibilities

Manage the customer’s order from receipt to delivery of the finished product
Enter custom manufacturing orders into the Rubicon order entry system based on purchase orders sent by customers
Read and interpret customer requests, translating them into quoting opportunities
Maintain and reference price sheets, and/or confer with management to determine the pricing for quotes, prepare quotes and quote packages
Maintain precise records of the customer’s previous purchases and all other correspondence between the Company and customer in an orderly fashion to ensure timely retrieval and quick reference
Communicate with Regional Sales Managers, customers, production, shipping in a clear and concise manner
Build relationships, provide customer service
Provide Value Added Services for the customer such as updating shipping dates, providing invoices, tracking and answering technical questions
Participate in weekly sales meetings and monthly new product meetings
Represent the Company at Trade Shows and occasionally be expected to host customers and conduct customer plant tours
Issue Return Material Authorizations (RMAs)