Inside Sales Account Manager (Luxury Account Specialist) - West

The RealReal • Colorado Springs, NV

1d • Remote

About The Position

The RealReal is expanding its team and is looking for experienced salespeople to boost repeat consignment business. This role, a Luxury Account Specialist (LAS) for the WEST region, focuses on re-engaging existing clients within an assigned territory to acquire consigned items. It is a fully-remote, quota-driven sales position ideal for customer-obsessed and self-motivated individuals. Eligible work locations include AL, AZ, CA, CO, HI, ID, IL, LA, NM, MN, MO, NE, NV, OK, OR, TN (CST), TX, UT, WA. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, boasting 37 million members. It provides a secure platform for buying and selling luxury items through a rigorous authentication process by in-house experts like gemologists, horologists, and brand authenticators. As a sustainable company, The RealReal supports the circular economy by giving new life to items from thousands of brands across various categories, including fashion, jewelry, watches, art, and home goods. The company simplifies selling for consignors by offering free virtual appointments, in-home pickup, drop-off, and direct shipping, handling authentication, optimal pricing using AI and machine learning, photography, listing, and customer service. Founded in 2011, The RealReal is a fast-growing company that is transforming the luxury goods industry and is the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. The company is committed to equal employment opportunity, diversity, equity, and inclusion, and seeks collaborative, dedicated, and innovative individuals for its fast-paced environment.

Requirements

• Minimum 1 year of proven success in a quota-carrying, direct sales environment
• Ability to quickly build rapport and establish trust and credibility with clients
• Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM
• Ability to commit to full-time hours (40 hours per week)
• Self-motivation and drive to achieve results
• Excellent verbal and written communication skills
• Exceptional attention to detail and organization skills
• A solutions-focused mentality with a growth mindset
• Adaptability and openness to change
• Professional appearance and demeanor

Nice To Haves

• Previous experience selling luxury goods and/or services
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Responsibilities

• Connect with established clients to re-engage and drive consignment activity
• Follow up on leads generated by marketing team
• Leverage strong client relationships to gain referrals for new business
• Outreach daily to existing clients
• Provide an outstanding client experience
• Review contract with clients
• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources

Benefits

• Base pay PLUS uncapped commission
• $1,000/month commission (at target) - top performers earning over $2,000+/month commission
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees