Inside Sales Account Manager
About The Position
The Inside Sales Account Manager supports the functions of the Sales & Marketing Departments within Border States in managing assigned customer account relationships. This role promotes Border States's products, services, and capabilities to maximize customer sales potential. The focus is on retaining existing business, penetrating assigned accounts, and converting new accounts primarily through phone, email, and occasional face to face meetings. The manager inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions. Border States is 100% employee-owned, which means employees are empowered to make decisions, find solutions and receive rewards for their hard work.
Requirements
- Bachelor's degree in business, sales, marketing, or trade or the equivalent in related work experience.
- Technical competence in understanding electrical systems.
- Experience with contract negotiation.
- Experience with presenting in front of a large group.
- Ability to read, write and speak in English required.
- Consistently provides responsive, quality service to meet and exceed customer expectations.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to effectively plan and organize.
- Excellent customer service skills include being competent, accurate, responsive, and engaged.
- Ability to read a one-line diagram (electrical drawings).
Nice To Haves
- Minimum of 4 years of prior customer service, marketing, and quotation or sales experience preferred.
- Minimum of 4 years of prior electrical distribution and quotations experience preferred.
- Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), internet, email and SAP software.
Responsibilities
- Meets or exceeds the sales and gross profit objectives which are established.
- Proactively develops contacts and services customers using phone, email, and/or web conferencing to secure orders and generate sales of products and services.
- Proficiently completes cold call and qualify leads.
- Creates account plans and achieve sales objectives.
- Identifies and helps transition accounts in the medium potential segment to the high potential segment for field-based coverage.
- Ensures quality customer support through expediting, pricing, follow-up, returns, and other services as required.
- Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
- Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
- Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
- Coordinates sales strategies with preferred vendors to maximize customer sales potential.
- Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets, and specialist team opportunities for Border States.
- Participates in and advises sales management on the implementation and success of marketing plans and strategies.
- Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures, and market / customer potential.
- Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions.
- Advises CFS staff on changes in customer credit worthiness.
- Advises CFS in any changes in customer management or ownership.
- Leads and attends sales and product meetings and technical training programs, as required.
- Attends and assists with sales meetings, trade shows, and training programs, as needed.
- Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed.
- Entertains clients as needed.
- Other duties as assigned by supervisor or other designate.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time
- Bonuses to their employee-owners upon the achievement of branch and company goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
