Inside Sales Account Manager

Sterling Computers Corporation • North Sioux City, SD

4d • Onsite

About The Position

The Inside Sales Account Manager is a sales role that works with and supports a senior level Field Account Manager in the activities of the sales cycle, including communicating with customers regularly via phone and email, preparing quotations, cold-calling, daily account management, tracking orders, fielding and resolving customer issues, and other tasks as required by field account managers.

Requirements

• Able to communicate, coordinate, and work effectively with coworkers.
• Very organized. Detailed and task-oriented worker.
• Possess a strong work ethic and team player mentality.
• Able to clearly communicate via phone and email with customers.
• Capable of working in a high-paced, demanding sales environment.
• Capable of understanding and working within a well-defined process workflow.
• Customer service-oriented mentality. Willing to go the extra mile to satisfy a customer.
• Problem solving ability.
• Basic, general knowledge of IT products.
• Knowledgeable about computer technology solutions including PCs, data storage, compute solutions and associated services.
• Proficiency in Microsoft Excel, Word, Outlook, and Adobe Acrobat Professional.
• General computer proficiency is required.

Nice To Haves

• Experience using Salesforce—or similar CRM—is desired.

Responsibilities

• Receive customer requests for quotation and information, questions, and issues via email and phone and coordinate and assist senior account managers with response.
• Self-starter with general knowledge of IT solutions and willingness to invest in your own learning to grow and learn as new solutions are developed in IT
• Communicate with distributors, manufacturers, partners, and resellers to collect pricing and product information for preparation of quotations under the direction of account managers.
• Accurately and quickly prepare and distribute sales quotations in Salesforce under the direction of account managers.
• Maintain detailed records of sales activity in Salesforce in support of account managers.
• Coordinate and communicate with Sterling’s purchasing department to ensure timely shipment and delivery of product to meet customer delivery schedules.
• Assist to resolve customer issues with delivery and/or product returns.
• Assist account managers with other account and customer service activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree