Inside Sales Account Manager

FIRE SAFETY AND PROTECTION, LLC • Atlanta, GA

59d • Onsite

About The Position

The Inside Sales Account Manager is responsible for developing and managing existing and new customer relationships primarily through phone, email, video, and digital channels from our Atlanta HQ. This role drives business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals.
The Inside Sales Account Manager serves as a primary point of contact for assigned accounts and inbound/outbound opportunities, coordinating closely with field teams, installation, service, design, and monitoring operations to deliver quality, compliance-driven solutions. This position plays a key role in supporting installation handoffs, helping ensure a seamless transition from sale to project execution and ongoing customer success.
Working primarily with our outside sales team and branch leaders, the Inside Sales Account Manager helps drive growth, strengthen customer relationships, identify new opportunities, and improve overall sales effectiveness across the organization. The role also supports monitoring-related initiatives and customer engagement efforts to enhance service delivery and increase customer retention and satisfaction.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or a related field (or equivalent industry experience).
• 2+ years of experience in inside sales, account management, or customer success within the life safety, fire protection, security, or related B2B service industry preferred.
• Demonstrated success in meeting or exceeding sales targets in a phone/virtual selling environment.
• Excellent verbal and written communication, negotiation, problem-solving, and presentation skills.
• Strong organizational skills and comfort managing a high volume of accounts and activities from a desk.
• Proficiency with CRM tools (HubSpot experience a plus) and Microsoft Office Suite.
• Ability to learn technical product knowledge quickly and explain solutions clearly to facility managers, property owners, and other decision-makers.

Nice To Haves

• HubSpot experience a plus

Responsibilities

• Build and maintain strong, long-term relationships with clients by understanding their life safety and security needs through proactive phone, email, and virtual engagement.
• Develop and execute account plans to grow revenue with key and mid-market clients.
• Identify and pursue new business opportunities through outbound calling, follow-up on inbound leads, and reactivation of dormant accounts.
• Drive inspection renewals, multi-year service agreements, system upgrades, and cross-sell/upsell opportunities.
• Serve as the main internal liaison between clients and field/operations teams to ensure clear communication, timely responses, and high customer satisfaction.
• Consistently meet or exceed sales targets, activity metrics, and performance goals.
• Conduct virtual product demonstrations and provide technical guidance on fire alarm, video surveillance, access control, intrusion detection, and related life safety systems.
• Coordinate with installation, service, and design teams to support project scoping, quoting, and successful delivery while adhering to customer and regulatory requirements.
• Complete mandatory daily CRM updates to accurately record all activities, contacts, opportunities, and forecasts each business day.
• Promptly respond to all lead generation inquiries and participate in meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement.
• Track and report daily/weekly metrics (calls, emails, opportunities, pipeline).
• Communicate customer and project updates during daily huddles and team meetings.
• Provide regular reports on sales activities, pipeline, and forecasted revenue to senior management.
• Stay current on the latest products, technologies, codes, and regulations related to fire and life safety systems.
• Perform other related duties as assigned by your manager.

Benefits

• Company-paid benefits:
• Life/AD&D
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays + 1 floating holiday
• Paid jury duty and bereavement leave
• Voluntary Health Benefits:
• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans
• Additional Benefits:
• 401(k) Retirement Plan (Traditional & Roth)
• Ongoing training
• Career Growth
• Tuition reimbursement
• Pay incentives
• Program sponsorships, including a NICET certification program that reimburses study materials and testing costs for Levels I–IV and provides tiered pay increases upon certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level