Inside Sales Account Manager

Shepherd Electric Company•SES Richmond, VA

1d•$50,000 - $60,000•Onsite

About The Position

Why This Role Matters The Account Manager is how Shepherd grows — and how we keep what we have earned. Every relationship you build, every quote you follow through on, every job site problem you solve before the customer has to ask twice strengthens the trust that has kept contractors calling Shepherd for over 130 years. This is not a transactional sales role. It is a relationship role backed by real product knowledge, real follow-through, and the kind of reliability that makes customers stop shopping around. When you own your accounts, you protect margin, generate referrals, and create the growth that funds everything else we do. We are looking for someone who understands that in the electrical distribution industry, trust is the product — and you are the one who earns it. How This Role Connects to Our Compass We Keep Our Promises You do what you say you will do — every quote, every follow-up, every delivery commitment. When a customer calls you with a problem, they hear back the same day. Your word is Shepherd’s word in the field. We Stay Hungry You are always looking for the next opportunity — new accounts to open, existing accounts to deepen, competitive situations to win. You bring energy to every customer interaction and never coast on a relationship just because it is comfortable. We Grow Together Your success is not just measured in your own numbers. You pass along intelligence, flag opportunities for other branches, and support the team that fulfills what you sell. When operations, purchasing, and counter sales succeed, your customers succeed. We Own It You own your accounts end to end — not just the close. When a shipment is wrong, a quote is late, or a customer is frustrated, you do not point to another department. You stay in it until it is resolved. That is what keeps customers loyal. We Go Above & Beyond You anticipate before the ask. You know which customers are about to bid a big project, which ones are at risk of going to a competitor, and which ones just need someone to show up. You find out before they tell you — and you act on it.

Requirements

High school diploma or equivalent required; bachelor’s degree in business, sales, or related field preferred
3+ years of outside sales or account management experience, preferably in electrical distribution, construction supply, or industrial products
Demonstrated track record of growing accounts and retaining customers through relationship-based selling
Working knowledge of electrical products and their applications; willingness to invest in deepening that knowledge
Proficiency with Microsoft Office Suite; experience with CRM software required
Valid driver’s license and reliable transportation — this is a field-based role
Strong communication, follow-through, and problem-solving skills
Ability to read and respond to customer needs with urgency and professionalism

Nice To Haves

Bilingual (Spanish) proficiency is a plus
Ability to successfully complete pre-employment screening requirements

Responsibilities

Grow revenue within an existing portfolio of electrical contractor and facility manager accounts
Identify and open new accounts through targeted prospecting, referrals, and job site presence
Set and track account-level targets aligned with branch and company growth goals
Protect margin by positioning Shepherd’s value — service, reliability, and expertise — not just price
Follow up on every quote with urgency — no dropped handoffs, no assumed wins
Build deep, trusted relationships with decision-makers at every account — the contractor, the project manager, and the person placing daily orders
Maintain consistent, proactive contact so customers hear from you before they have a problem
Resolve conflicts and service failures quickly and with ownership — never leave a customer to figure it out themselves
Representing Shepherd professionally at every customer touchpoint — in person, on the phone, and in writing
Develop and continuously deepen knowledge of electrical products, applications, and the contractors who use them
Help customers identify the right product the first time — not after a return and a delay
Stay current on manufacturer updates, new product lines, and market pricing through training and trade events
Translate technical product knowledge into customer-facing value that wins business
Track customer project pipelines and anticipate buying cycles before they happen
Identify market trends, competitive threats, and emerging opportunities and bring them back to branch and sales leadership
Use CRM and account data to surface patterns, flag at-risk accounts, and plan outreach — not just log activity
Partner with branch operations, purchasing, and counter sales to ensure what you sell gets delivered as promised
Flag supply concerns, pricing issues, and account intelligence early so the team can act before the customer notices
Attend trade shows, industry events, and manufacturer training to build relationships and stay sharp