Inside Sales Account Manager

Southeastern Freight Lines•Mobile, AL

3d•Remote

About The Position

As an Inside Sales Account Manager, you will be responsible for shipment and revenue growth of an assigned sales territory which may include Account in multiple Service Center. The assigned sales territory will primarily include customers who require less face-to-face interaction and more phone and email communication. You will provide direct support to the local Account Manager(s) at assigned Service Center, as well as research opportunities and work with Account Managers to develop internal solutions that promote customer satisfaction and business growth. Initiate telephone calls to existing and prospective account. Present the Company’s capabilities, advantages, coverage, and all services. Utilize business intelligence resources and tools (Tableau Dashboards, etc.) to identify opportunities and grow the Company's market share. Negotiate price when setting up new account by gathering competitive data, submitting Pricing Adjustment Requests (PARs), and distributing published pricing. Work the Service Center Miscellaneous Report to identify potential opportunities and keep Service Center Non Credit/Chargebacks to a minimum. Manage and analyze Quote Reports (Canada, Puerto Rico, etc.) to determine business the Company is handling compared to opportunities the Company is missing. Manage all customer satisfaction and problem resolution issues including freight bill corrections, weight and inspection issues, lost and damaged claim issues, missed pickups, collections, etc. Responsible for making decisions regarding the management of a specific account to include negotiating pricing, working with the Operations Department as it relates to service capabilities and commitments to customers, etc. Responsible for interacting with internal customers from various departments on a daily basis during the management of individual Account. This interaction may be with associates in Pricing, National Account, Claims, Revenue Accounting, etc. Identify and sell the Company’s eShipping Exchange solutions to customers in the territory when applicable.

Requirements

High School Diploma
1 year of customer service experience
1 year of sales (inside or outside) experience

Nice To Haves

Bachelor's Degree

Responsibilities

Shipment and revenue growth of an assigned sales territory.
Provide direct support to local Account Manager(s).
Research opportunities and work with Account Managers to develop internal solutions.
Initiate telephone calls to existing and prospective accounts.
Present the Company’s capabilities, advantages, coverage, and all services.
Utilize business intelligence resources and tools to identify opportunities and grow market share.
Negotiate price when setting up new accounts.
Gather competitive data, submit Pricing Adjustment Requests (PARs), and distribute published pricing.
Work the Service Center Miscellaneous Report to identify potential opportunities and minimize Service Center Non Credit/Chargebacks.
Manage and analyze Quote Reports to determine business handled versus opportunities missed.
Manage all customer satisfaction and problem resolution issues (freight bill corrections, weight and inspection issues, lost and damaged claim issues, missed pickups, collections, etc.).
Make decisions regarding account management, including negotiating pricing and working with the Operations Department.
Interact with internal customers from various departments daily.
Identify and sell the Company’s eShipping Exchange solutions.