Inside Sales Account Manager - Infusion - Remote (Mountain or Pacific Time Zone)

UnitedHealth Group•Chandler, AZ

3d•$19 - $38•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Inside Sales Account Manager is a patient-inspired, results-oriented and collaborative sales role. This is a high performing Team, and this role is critical to the growth of our division. The Inside Sales Account Manager will call on Specialists (Gastroenterology, Rheumatology, etc.) focused on generating new Biologic and IG referrals. They will work closely with the MA’s/RN’s/MD’s within medical offices to process Biologic and IVIG infusion referrals. This position also requires attending applicable sales training sessions. The Inside Sales Account Manager is expected to achieve sales goals by developing and executing a territory sales plan, maintaining, and growing referral sources, develop sales targets, close sales, coordinate sales efforts with strategic manufacturing and distribution partners, support the needs of the medical practice clients and participate in company sales planning, meetings and reporting as it relates to Biologic medications and therapy management. The Inside Sales Account Manager will also work closely with their Intake, Operations and Nursing partners to achieve positive patient outcomes. The successful candidate will have a proven track record of achieving results, building relationships, customer focus, and promoting all sales and marketing programs. This is a commission eligible position with an uncapped commission plan. If you are located in Mountain or Pacific Time Zone, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

18 years of age or older
2+ years of experience in a sales environment or equivalent internal customer facing experience
Intermediate level proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to travel up to 10%25
Ability to work standard business hours within MST/Pacific time zone

Nice To Haves

B2B Sales experience
Experience selling infusion products as manufacturer and/or infusion pharmacy
Demonstrated experience working individually and as a Team to achieve results
Proven solid team player that has a customer service approach and is solution oriented
Proven tenacious and motivated outside-the-box thinker who excels in a collaborative team setting
Proven ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities

Responsibilities

Build, maintain and grow relationships with physician’s offices that deal with complex chronic diseases
Provide responsive customer service with assigned accounts, evaluate current and future needs or existing and new accounts
Routinely conducts quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards. Provides feedback to Optum Infusion Pharmacy Management on sales issues, customer and patient satisfaction, etc.
Research and identify sales targets by utilizing available sales and market data
Demonstrate a thorough understanding of disease state and treatment options and their impact on patients, payers, institutions, health systems and healthcare providers
Utilize effective communication via phone, email, fax, and MS Teams, to deliver the Optum Infusion Pharmacy values
Qualify prospects and uncover physician offices’ needs
Present solutions and promote a patient-centered culture that strives to exceed needs, requirements, and expectations to physician’s offices to influence them to direct prescriptions to our Infusion Pharmacy
Work collaboratively with providers offering a seamless referral process
Collaborate with key internal stakeholders (Intake, Operations and Nursing) to execute key selling strategies, provide exceptional post - sale support and ensure that your customer’s expectations are met
Achieve sales goals - Performance vs. First Fill by leading and taking responsibility for development and implementation of a growth strategy for the territory, through effective business planning, sales execution and fully leveraging our customer selling model
Demonstrate persistence, overcome obstacles, and create solutions to improve your skills and achieve your budgetary goals
Partner with RSD on territory growth strategy overall and to make sales plan with specific target accounts and sales objectives; responsible for the successful accomplishment of this plan including representing the company and achieving/exceeding budgetary goals set forth
Evaluate business needs with the ability to forecast and plan around sales goals and targeting
Take initiative and be a problem solver with business development and growth strategies with a willingness to think creatively to achieve solutions
Establish relationships with pharmaceutical manufacturer reps in your territory
Utilize Salesforce.com and all Optum Infusion Pharmacy sales / marketing tools, territory data / reports to successfully grow your book of business and achieve stated goals
Uphold the highest ethical standards while complying with all UHG and government policies and regulations