Inside Product Support Representative
Finning•Grande Prairie, AB
•Hybrid
About The Position
We’re looking for a sales-focussed, customer-driven individual to join our team as an Inside Product Support Representative. In this role, you’ll be responsible for driving parts solutions sales across a high-volume customer base of 150–300+ clients, generating approx. $3M in annual revenue. You’ll be the go-to contact for customers seeking expert guidance on parts and service solutions—especially in areas like undercarriage, machine rebuilds, component options and digital platforms such as parts.cat.com and Cat Central.
Requirements
- A strong sales and customer service mindset with a proven ability to meet or exceed targets.
- Strong communication and relationship-building skills.
- Confidence in customer-facing interactions, with a focus on consultative selling.
- Ability to navigate complex customer needs and offer practical, value-driven solutions.
- Familiarity with parts systems, undercarriage measurement, and heavy equipment terminology (training provided).
- Minimum 2-3+ years of proven success in sales, customer service, or account management.
- Experience in the heavy equipment or construction industry is a strong asset.
- Comfort with digital platforms and tools used in parts sales and support.
- Mechanical aptitude and willingness to learn skills like undercarriage measuring.
Responsibilities
- Build strong relationships with your assigned owner-operators and growing contractors—our Retail and Small Core customer segments—by understanding their business needs and delivering tailored parts and service solutions.
- Engage customers proactively to understand their needs and present tailored solutions that demonstrate Finning’s value.
- Leverage digital tools and data sources to identify opportunities and open the door to serving the customer.
- Develop strategic call plans and account strategies to maximize customer engagement and sales performance.
- Maintain accurate records of customer interactions, equipment population, and opportunities using Saleslink.
- Collaborate cross-functionally with product support, equipment sales, and service teams to deliver seamless customer experiences.
Benefits
- Creating a diverse and inclusive environment
- Equal opportunity employer
- Reasonable accommodations /adjustments to individuals with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
