Inside Customer Service Associate

Glastender•Saginaw, MI

18h•Onsite

About The Position

Glastender Inc. is a family-owned manufacturer of commercial bar and restaurant equipment, known for its high-quality products and innovative solutions. With a strong commitment to the customer experience, Glastender has been serving the industry for over 50 years, providing establishments with state-of-the-art equipment and exceptional service. We are currently looking for an Inside Customer Service Associate who can communicate with outside customers by providing exceptional customer service by addressing their concerns and resolving issues promptly (inquiries, orders, and product information via phone and email). Qualified candidates would be able to perform and possess the following skills:

Requirements

High School diploma or equivalent
Strong communication skills and demonstrated attention to detail
Computer experience, preferably with Microsoft Word/Excel or similar word processing and spreadsheet software
Strong computer proficiency in multi-tasking with multiple software programs
AutoCAD experience preferred
Previous customer service experience required

Nice To Haves

Associate's or Bachelor's degree preferred

Responsibilities

Learn about Glastender products, features, and applications, and how to work them into efficient bar designs while discussing these options with a variety of customers across the world.
Develop basic proficiency in designing the best application of Glastender products, including glasswashers, underbar equipment, modular bar die, cocktail stations, vertical door refrigeration, slide-top bottle/can coolers, mug frosters, and draft beverage systems.
Compile and submit quotations, perform order verification, order entry, and complete detailed shop drawings for use in production utilizing AutoCAD and KCL software, providing all necessary manufacturing details.
Design elementary/small bar equipment layouts for dealers, designers, and sales representatives based on drawings, specifications, and customer communication.
Prepare draft layouts, conduct follow-up calls, and produce final bar plans that include unit sizes, quantities, and distances.
Become proficient in basic AutoCAD 2D drawing using existing symbols and/or isometric drawings. AutoCAD is the primary design software for this position.
Learn and become proficient in Glastenders proprietary GTDesigner 3D software.
Create shop drawings
Demonstrate basic proficiency using Glastender's business software Master Tools, and AutoQuotes for quotation submissions and order entry.
Manage customer service–related sales calls and assist customers with basic sales, service, and technical questions.
Develop the ability to persuade customers to choose Glastender products over competitors by explaining benefits related to design, features, options, accessories, and materials.