Inside Customer Service and Inside Sales

Greenhow • Newton, MA

15h • Onsite

About The Position

Greenhow is seeking a dependable, friendly Inside Customer Service and Sales Representative to join their office team. This full-time role is based in their Auburndale, MA office and involves significant phone and computer work. The position serves as the communication hub for the company, assisting customers and supporting the field team. The company is a locally owned pest control and lawn care business serving Eastern Massachusetts for over 15 years, known for responsible treatments and honest service. They are a growing company looking for team members interested in building a long-term career.

Requirements

• Comfortable speaking on the phone and communicating clearly
• Strong computer skills and attention to detail
• Good common sense and problem-solving ability
• Friendly, professional, and dependable
• Able to juggle multiple tasks throughout the day
• Customer service experience is required (retail, food service, hospitality, call center, or similar)

Nice To Haves

• General knowledge of Eastern Massachusetts geography is a plus

Responsibilities

• Answering inbound phone calls and assisting customers
• Scheduling and updating service appointments
• Responding to customer emails and written requests
• Setting up and updating customer accounts
• Answering questions about services and billing
• Preparing invoices, deposits, and statements
• Following up on payments
• Communicating with team members by phone, email, and text
• General office and administrative support

Benefits

• Competitive hourly pay
• Paid training
• Medical and dental benefits
• Stable, full-time work
• Supportive team environment
• Real job satisfaction helping customers with problems they care about

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed