Inside Counter Sales
About The Position
Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer. Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups. Initiates telephone calls to customers to generate sales to achieve a projected sales goal. Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction. Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products. Provides accurate and complete material take offs of single/multiple family home projects. Provides technical assistance to drafting and engineering as required. Analyzes and sizes various lumber products using appropriate software. Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and availability. Codes and inputs customer orders, pricing information and additional data into the computer system. Creates accurate and complete invoices, work orders, and sales tickets. Maintains stock levels on the sales floor and in the stockroom. Operates and balances cash register daily. Researches credits, returns, and late payments as needed. Works with outside sales representatives to ensure customer satisfaction. Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Requirements
- High School Diploma
- 1-2 years in building material industry
- Extensive knowledge of product and application
Responsibilities
- Collect customer product needs and design specifications over the phone or in person.
- Act as a liaison between purchasing, inside technical/design staff, production staff, and customer.
- Respond to customer inquiries regarding product selection, order placement, pricing, quotations, complaints, and delivery/installation scheduling.
- Provide customer follow-ups.
- Initiate telephone calls to customers to generate sales and achieve projected sales goals.
- Increase knowledge of sales techniques and product/industry knowledge through company training.
- Develop knowledge of residential, rural, industrial, and commercial construction.
- Generate sales opportunities through research on client needs, industry competition, and company product features/benefits.
- Provide accurate and complete material take-offs for single/multiple family home projects.
- Provide technical assistance to drafting and engineering as required.
- Analyze and size various lumber products using appropriate software.
- Coordinate the purchase and delivery of special products.
- Obtain information on pricing, specifications, uses, and availability.
- Code and input customer orders, pricing information, and additional data into the computer system.
- Create accurate and complete invoices, work orders, and sales tickets.
- Maintain stock levels on the sales floor and in the stockroom.
- Operate and balance the cash register daily.
- Research credits, returns, and late payments.
- Work with outside sales representatives to ensure customer satisfaction.
- Understand and observe all safety procedures and practices.
- Attend periodic safety meetings.
- Recommend changes to improve safety procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
